If you have not received your parcel within five working days after placing your order and no delivery attempt notice has been left, please check the status and location of your order.
You will find the tracking link allowing you to track your order in the email received upon shipment of your order.
You can also track your order via the section TRACK MY ORDER. You will need to enter your order reference, email address and postcode.
If you have an account, Login here and go to the “My orders” section.
If you can't find further information or can't track your order with the tracking provided, please contact our customer service team, via email WhatsApp or phone 44 808 196 0544 who will be able to assist you.