ONLINE ORDERS
You can return an online purchase within 30 days of receipt for a refund. Items returned must be in the original unworn condition, with all the product tags attached. Please ensure that you include your returns paperwork in the parcel with your order.
*ERES reserves the right to reduce or refuse refunds or return products back to customers where the return conditions are not met.
Conditions :
- not to worn or washed the product
- to returned the product along with its original packaging (swimsuit bag, lingerie bag or gift box)
- to returned the product with its original label (intact and attached to the product)
- to returned the product intact, with its accessories
- the product must not have been damaged when trying it on
For hygiene reasons, you must not remove underwear when trying on products.
In the event of an error with the product ordered or a defective article, please contact our customer service team.
BOUTIQUE PURCHASES
Boutique purchases can be returned for an exchange within 60 days from the date of purchase. Returns must be made to one of our stores in the same country of purchase.
Our full Returns Policy is available by clicking here.