All our products are submitted to a meticulous inspection by our dedicate team before being shipped out to all our customers.
If you have purchased the item directly from eresparis.com, please email the ERES customer service team with your details, description and picture of the fault. Please also have your order number or proof of purchase. For all boutique purchases, please visit directly the boutique where you originally purchase your item, alternatively, feel free to email our customer service team with your proof of purchase and picture of the fault.
If the item was purchased from one of our franchises, stockists or third party online retailers, please visit them in-store or contact their customer service team directly for assistance.